Justice (at last) for consumers

We have recently had a very good experience with the provincial Ministry of Consumer and Business Services after having had a very bad experience with a local carpenter running a business out of his home. In future, of course, we will be more careful whom we do business with. However, if anyone in Ontario encounters a similar problem, the ministry is the place to go. I wouldn't bother with the Better Business Bureau, which relies on the voluntary co-operation of the parties involved and, at least in Hamilton, doesn't seem to answer its own phone.